Terms and Conditions
Terms and ConditionsCredit card & data security
Headgear takes the security of you personal data and credit card information very seriously, we use up to 256-bit* Secure Sockets Layer (SSL) encryption for all personal and financial data on our website. * The level of encrytion is dependant on your web browser, most updated current browsers support encyption keys between 128-256-bits in length.
We have partnered with GeoTrust to provide our SSL certification, GeoTrust is the 2nd largest security certificate issuer in the world, supporting more than 100,000 customers in over 150 countries worldwide. For more information on GeoTrust, please click here.
Rest assured that your transactions are secure when you shop and exchange information with head-gear.com.au, all transactions are protected by GeoTrust SSL certification and are also encrypted in the system that drives the Headgear website.
All financial transaction are processed by the Netregistry Payment Gateway which are then passed securely to our banking partner, the National Australia Bank (NAB) for processing. For more information about Netregistry, please click here. Your credit card information is stored in our financial processing database in an encrypted format. Your credit card details are NEVER disclosed to any party under any circumstances. Furthermore, employees of Headgear cannot view or copy your credit card details, as the payments are handled transparently without human intervention. Human intervention is only required when a payment is rejected by the Bank.
How do I tell if I'm in a secure section of the website?
All personal and financial data exchanges are processed inside the secure part of the website, to find out if you are protected follow the steps listed below;
1 - You will notice a padlock symbol on the far right hand section of your browsers address bar, similar to the one shown below;
You will also notice that the website address begins with an https:// the 's' on the end of the http means the site is secured using SSL.
2 - By clicking on the padlock symbol to the right of the website address, will show you the SSL certicate details, like the one shown below;
When you see this information you can be assured that we have taken every possible precaution to ensure that your transactions on the head-gear.com.au are as secure as possible.
Also note that Australian Banks take the processing of credit card payments online very seriously, before a merchant agreement is established with the bank a series of website checks must be undertaken by the bank itself to ensure that the website conforms with the policies of the bank.
Most Australian banks also offer guarantees to their customers if it is proven that the use of the credit card has been without the owners consent.
For more information about credit card fraud and security please contact your bank.
POSTAGE & SHIPPING
We ship within Australia and worldwide offering various options to meet your needs. Shipping cost to your area and country is determined by destination, weight and shipping method chosen. To find out the shipping charges that apply to your order, simply start the process of creating an order, add the items to your shopping cart , click on "Checkout", add sufficient address details to proceed to Step 3 - Payment. From here select the "Method of Shipping' and the shipping cost for the order will display with the order totals. To cancel this process either close your browser or alternatively return to the shopping process by clicking on one of the Item Categories. We offer capped price shipping to Australia and select international countries (Conditions apply. Refer to minimum order quantities in shopping cart). Offer is valid for standard shipping only and does not include any custom duties, fees or taxes that may be assessed for international orders. Standard shipping does not include international FedEx deliveries, local courier or express post deliveries in Australia. While we are happy to offer capped price standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with their locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for capped price international shipping.
How long will it take for my order to arrive?
This depends on the method of shipping requested and the country of destination. Typically, delivery is between 4-10 business days. Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands which can be up to 8 weeks on rare occasions.
Can I track my order?
You can check if your order has been sent by clicking on the "Track my Order" link at the bottom of our website pages.
Headgear uses Australia Post for all postage within Australia and all standard postage is sent non-registered post. Headgear will notify you by email when the purchase has been sent, and a tracking number will be included on the email which can be used to track your order with Australia Post. You can contact Australia Post on 131818 and quote your parcel tracking number.
For reference, only our International Express Service allows for online tracking. If the shipment method of Express was selected at the time of ordering, an email would have been sent with your tracking information when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity. If the shipping method "Standard by Airmail" for international shipments was selected for your order, your shipment does have a parcel number, however you are not able to view the status of this shipment online. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country (refer "How long will it take to receive my Order ?").